At AGOURRAM LLC we want you to be genuinely happy with your purchase. Because our products are digital and delivered instantly, we cannot offer the same return process as physical goods. This policy explains how we handle refund requests.
Digital product sales are final
Once a digital product has been delivered, all sales are considered final. This is standard practice across the digital goods industry and protects the integrity of our creative work.
When we do issue refunds
- The product you received is materially different from what was described on our website.
- The file you downloaded is corrupted or unusable and we are unable to resolve the issue within a reasonable time.
- You were charged twice for the same order due to a technical error.
To request a refund under any of these conditions, email support@agourramllc.com within 14 days of purchase with your order number and a description of the issue.
Non-refundable situations
- You changed your mind after downloading the product.
- You purchased the wrong product by mistake.
- You lack the software or skills required to edit the files (we clearly list requirements on each product page).
- You purchased a custom design service that has already been delivered.
Custom services
For custom design work, refund terms are defined in the individual project agreement signed at the start of the engagement.
Contact
Questions about this policy? Contact us at support@agourramllc.com or AGOURRAM LLC, 1209 Mountain Rd Pl NE Ste R, Albuquerque, NM 87110, United States.